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Terms and conditions

Conditions of sale

Change of programme, cancellation, and refund

Tickets cannot be returned, exchanged, or refunded.

All announced artists have confirmed their participation. Cancellations or programme changes are still possible and will be announced via our website, our social networks and our newsletter.

In case of a change of programme or schedule, the Montreux Jazz Artists Foundation reserves the right to decide, depending on the circumstances, to refund tickets up to the price mentioned on the ticket (excluding a flat fee of CHF 5.00 for each ticket in accordance with the recommendations of the Swiss Music Promoters Association).

In the event of cancellation of an entire concert, tickets will be refunded up to the price indicated on the ticket (CHF 5.00 cancellation fee per ticket in accordance with the recommendations of the Swiss Music Promoters Association).

If a concert is interrupted for more than half of the planned duration, the ticket will not be refunded or exchanged.

Postponements

If a concert is postponed to a new date, the tickets will automatically be valid for the new date. Ticket holders will have the option of keeping their ticket for the new date or receiving a refund in accordance with the relevant deadlines and processes. Information will be sent to ticket holders by email. Once the deadline has passed, requests will no longer be considered.

Loss or theft of a ticket

In the event of loss or theft of a ticket, any claim for reimbursement or replacement is excluded.

Conditions of Access

Covid-19

In accordance with the federal and cantonal guidelines for events, only persons (16 years of age or older) with a Covid certificate and proof of identity may attend the concerts. To obtain the certificate, one of the following criteria must be met:

  • Vaccination with two doses of vaccine – Certificate valid for 12 months.
  • Vaccination with one dose of COVID positive for more than six months – Certificate valid for 12 months.
  • COVID positive and confirmed by a PCR test less than six months ago – Certificate valid for 6 months.
  • Test with rapid antigenic negative result (Pharmacies/doctors/testing centres) – Certificate valid for 48 hours.
  • Test with negative PCR result (laboratory) – Certificate valid for 72 hours.

If you or a member of your household or close circle have had any symptoms of COVID-19 in the last ten days, even if mild, please do not attend the event for the safety of all. As tickets are non-nominal, they can be passed on to a third party.

At the event site, please proceed with the barrier actions.

Age of access

For safety reasons, children under 6 years of age are not allowed to attend the concerts. All ticket holders under 16 years of age must be accompanied by an adult. The organiser accepts no responsibility for any problems arising from a breach of this rule.

Access to the concerts

It is forbidden to bring the following objects to the concerts: bulky luggage or backpacks, glass bottles or objects, PET bottles, cans, thermos flasks, animals, cameras, audio recorders, umbrellas, seats of any kind, rollerblades, skateboards, pyrotechnic objects, weapons of any kind, throwing objects, tear gas, helmets, flagpoles, banners, placards and in general any object that is dangerous or that could be used as a projectile. A compulsory check is carried out at the entrance to the concerts. If the owner of an unauthorized and/or dangerous object refuses to remove it, he/she will be refused access without reimbursement of the ticket.

Smoking (including electronic cigarettes) is not permitted inside the concert venues (indoor and outdoor).